Frequently Asked Questions

We support international shipping to over 220 countries and territories worldwide.

Delivery typically takes 3-10 business days, depending on the destination and shipping service selected.

Create a shipment online, enter your shipment details, and schedule a pickup.

The best option depends on your destination, budget, and delivery timeline. Compare available services before booking.

Use your tracking number on the tracking page to get real-time shipment updates.

Dangerous goods, illegal items, and restricted products cannot be shipped internationally. Rules vary by country.

Yes, you can schedule a pickup from your home, office, or warehouse during booking.

Weight and size limits vary by courier and destination. Check the courier’s guidelines before shipping.

Yes, express shipping options are available for faster delivery to most destinations.

Shipping charges are based on destination, package weight, dimensions, and selected courier service.

Yes, shipment insurance is available to protect your goods against loss or damage.

The courier will investigate the issue and provide updates. Eligible shipments may qualify for compensation.

Most exports require a Commercial Invoice, Packing List, Shipping Bill, IEC, and other product-specific documents.

IEC is a mandatory business identification number for exporters, issued online by DGFT.

Yes, GST registration is generally required to claim export benefits and comply with tax regulations.

It is the primary document containing buyer, seller, product, and payment details for customs.

A Packing List provides details about the quantity, weight, dimensions, and packaging of the shipment.

It certifies the country where the goods were manufactured and may be required for customs clearance.

An AWB is the shipping document used for international air cargo and acts as proof of shipment.

A Bill of Lading is the transport document used for sea freight shipments.

Shipping Bills are filed electronically through the Customs ICEGATE system.

An eBRC is proof of export payment realization and is required for claiming export incentives.

It is the process of obtaining customs approval before goods enter or leave a country.

The buyer or seller pays depending on the agreed Incoterms and shipping arrangement.

Duties are calculated based on the product’s HS Code, declared value, and destination country’s regulations.

Most shipments clear customs within 1-3 business days if documents are complete.

Customs may request additional documents or inspections before releasing the shipment.

Yes, many logistics providers assist with customs documentation and clearance.

Products like food, medicines, chemicals, and wildlife items often require special approvals.

An HS Code is an international product classification code used for customs and duty calculation.

Submit accurate documents, use the correct HS Code, and declare shipment values honestly.

Charges depend on destination, actual or volumetric weight, dimensions, and shipping speed.

Always review the quotation carefully, as customs duties and taxes may be charged separately.

Most providers accept UPI, credit/debit cards, net banking, and bank transfers.

Not always. Duties and taxes may be billed separately depending on the shipping terms.

Yes, a GST invoice is generally provided for eligible business shipments.

Yes, businesses shipping higher volumes often receive discounted shipping rates.

Refunds depend on the cancellation stage and the provider’s refund policy.

Yes, you can use a shipping rate calculator to get an estimated cost before confirming.

International shipping is the transportation of goods from one country to another through air, sea, or land.

Businesses, exporters, online sellers, and individuals can all use international shipping services.

Yes, an IEC is required for most commercial exports from India.

Yes, individuals can export if they meet the required regulatory and documentation requirements.

Most legal products can be exported, provided they comply with Indian and destination country regulations.

Customer support is available through phone, email, or live chat during business hours.

Obtain an IEC, identify your product and buyers, prepare documents, and choose a reliable logistics partner.